How to repair my MSRvXXX card reader?

To process a repair (under warranty or not) we need to issue a RMA (return merchandise authorization).

In order to authorize a repair, you need to include a full description of the fault, as detailed as you can. A simple doesn't work or it blinks won't be enough. The reason that you need to do this is that 80% of the devices that have been returned were not faulty and it was customer's fault (usually improper head mounting) and we had to charge the customer the revision fee (50GBP) and shipping fee. Please take your time to describe the issue properly as there's a good chance that we can solve it over email and you do not have to send your device back.

Please click here to request a RMA.

Do not send your device back without a RMA as it might get lost !